After Sales Support

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Always there, forever switched on

Let us set the scene for you. You have just switched on your brand-new LED screen and it looks incredible. The support during the purchase and installation stages was attentive and tailored to your unique needs.

The best in market LED display technology should yield a 10-year life expectancy (or in our experience, even longer!), which of course requires a degree of service and maintenance.

What will give you peace of mind over these 10 years in your investment? Our experience says convenience, rapid response, and assurance.
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BSV delivers all this, and more, with care and dedication. Above everything we genuinely prioritise your experience and outcome, furthermore our foundations will support you with:

  • A dedicated Network Operations Centre, staffed 6am to 10pm; 7 days a week for any queries and support
  • Nation-wide team of technical staff who can be on-site, same day to rectify any faults your screen may have
  • A team of electrical engineers who can repair any fault within Australia & New Zealand
Our After Sales Support service framework and localised repair capabilities are unique in the LED industry. The framework is designed for efficiency of fault detection and repair, something that you can count on. No matter where your screen is; from Cape York to Queenstown or Port Moresby; BSV is here for you.

We record every fault and call out throughout the life of your screen; data which we are happy to share with you. Our statistics in the Outdoor Media sector, as an example, prove a 100% success rate of tending to faults within the agreed response times – proven success you can count on.
The lifetime of your screen begins with the initial purchase, but it is maintained with an effective service framework and a crew you can trust. 

Talk to us about how our After Sales Support can help you.

A real point of difference that BSV provides from a service standpoint is local, Australian based service and repair. The BSV LED repair team ensures an extra level of on-going quality assurance and means we’re never at risk of running out of spare parts.

Commercial Director Assets & Property, oOh!media
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